ThinRDP doesn't connect

Modified on Tue, 13 Aug at 2:53 PM

Background

If you are have been using the hosted/SaaS solution for a while, but then it suddenly reports that the the system "can't connect" - as in you just get the spinning 'connecting' graphic below, it is likely that something has changed in your IT infrastructure.


Possible Reasons

Thin RDP relies on being able to transmit an HTML canvas to the end user, and it could be running through a proxy or firewall that has been re-configured - some proxies don't support WebSockets, or WebSockets aren't enabled. In these instances, this makes the connection fall back to Ajax which is much slower, and sometimes never connects.


ZScaler and Forcepoint

As an extra point, we have had feedback that the configuration of ZScaler and/or Forcepoint (if IT use it) can affect the ability for ThinRDP to connect. We suggest if you are running ZScaler or Forcepoint, that you may need to add the SSL exception for *.myp11d.com or to add app.myp11d.com.

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